Exposing cruel and unusual workplaces since 2005.
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Showing 31 - 34 of 34 Tales in "Management".
Tale # 152
Dept: Management Score: 8
Jul 1st 2008 Submitted by Anonymous
“Groom Him to Leadership - Then Can Him Like Trash”
A donut At one of the leading disease management companies in the world, a young man was given many advantages and opportunities based on his education, experience, and the quality of his work all within the first 6 months to 1 year of employment. He was given special projects to complete individually and was encouraged to participate in a handful of focus groups and special project teams all of which he gladly accepted and for which he produced solid outcomes.

At the same time, he maintained excellent productivity in the central aspect of the job which was health education via telephone for the chronic disease population coast to coast across the U.S. The company uses telemarketing technology and processes which are unwelcome and offensive to most Americans, making the job very stressful. One of the primary objectives of this company's health education was to recognize depression and risk for depression as it results in very poor outcomes in persons with chronic diseases - increases morbidity and mortality rates.

This employee had a major LCE (life changing event)about 13 months into the job. He and his wife lost the adoption of a newborn girl when the birthmother changed her mind the night of the birth. Having picked out clothes, carseats, decorations, nursery furniture and paint, and a name for this new child, he and his wife were emotionally and spiritually devastated. A new life and all the plans that accompany that new life were stripped away with a single telephone call.

This definitely affected the young man's work and having performed less than average phone calls over the course of about 6 weeks, the company began listening and watching his calls until he made a terminable offense. He was aware that they were secretly observing/recording his calls on a daily basis and, in his frustration and in a sense of broken trust he made an ill-advised cry for help by finally giving them what he thought they were looking for. They sent him home that very day no questions asked.

How many hours and countless conversations had he carefully helped others recognize that they were at risk, due to life changing events, of spiraling into poor mental, physical, spritual health. How many referrals had he made after completing depression screens on people that were not allowed to grieve properly? How many people had he helped in the name of this company and it's mission to recognize those at risk for poor health? How many healthcare dollars were saved because of it? It's taken him down a some very dark roads including alcoholism. The sense of betrayal that he felt in the cold way he was treated at this job further devastated him. He lost his house, even. How hard would it have been for one person to stop and recognize his situation, give him an opportunity to grieve, and therefore make a solid human connection that was consistent with the company's mission statement and goals? Apparently no one gave a rip.

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Tale # 124
Dept: Management Score: 8
Oct 18th 2007 Submitted by Anonymous
“The Playground Dynamic”
A donut I am employed with a credit union whose management sector, with exception of it's president, is comprised of high school graduates, some whose extended education is limited to a few real estate-related classes.

The new president, whose appointment began on 1/01/07, immediately appointed 4 assistant vice presidents despite the fact we are a medium-sized institution. In the months which followed his appointment he terminated several people, almost all of who either made suggestions to improve how we do business or who questioned some of his directives. One of his first casualties was demoting our former, well-season Marketing Director to the position of marketing coordinator and though he attempted to reduce her salary, he failed to do so due to the intercession of some members of the Board of Directors. He later removed the director from her exempt status, forcing her to clock-in and placed her immediately under the supervision of the former Director of Lending, who made no secret over the years of his contempt for her.

The Director of Marketing was terminated in July 2007, and repled by a Marketing Committee. The Committe is comprised of the former Director of Lending, now the Assistant Vice President of Operations, the Branch Manager, the Lead Consumer Loan Officer, the Loan Manager, The VP of Operations, and a member services representative. None of these people have any experience in marketing development. With the exception of the member service representative, all the others have been cited for everything from sexual harassment to mistreatment of employees and failure to complete assigned tasks.

The President who orchestrated these changes, was selected by the Board of Directors because of his "past" experience in the banking industry though it has been more than 16 years since he last worked for a bank. During the 16 year interim, he served as our VP of Operations, and during that period, developed a reputation for laziness, ineptitude, while periodic accusations of favoritism, sexual harassment and inappropriate behavior were brought to the attention of our VP of Human Resources who coincidentally is his friend.

On 1/04/07, he promised employees of the company that there employment would be secure and that it was his intent to work hard and elevate company morale. Since then, he has terminated many employees, including one who asked that he prove his statements that she made disparaging remarks about the company and his leadership abilities.

Recently, it was discovered that 4 years ago he ordered the repossession of a vehicle, whose payments were 3 months delinquent. The owner and our former member, had suffered some personal problems, but in an agreement made between himself and our former collections supervisor, he agreed to specially structured payment plan which would ideally make him current. The vehicle which we financed was a BMW. Our president who was then the AVP of Operations, collects BMW's, owning approximately 7 of these vehicles. He along with the owner of the collection company we contract,
rescinded the agreement which would have allowed the member to become current and soon thereafter, ordered repossession of the vehicle. Ownership was afterwards transferred to our President's name, becoming an addition to his stable of cars.

The saga continues.
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Tale # 191
Dept: Management Score: 6
Jun 12th 2009 Submitted by Anonymous
“No experiance”
A donut I was sub contracted to a brewery as a security officer whenever there was a change of the security chief I was instructed to train and update him on the fire systems after training three guys over 5 years I applied for the position and was turned down reason not enough experience LINK
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Tale # 291
Dept: Management Score: -10
Jan 10th 2010 Submitted by Anonymous
“The value of a name at a Bank!”
A donut I just started woking as a telemarketer at a Canadian bank. For those who have worked in call centres, after training new employees typically get a diploma confirming training completion.

On my diploma they rampantly misspelled my last name. I have an Indian last name, and my last name was spelled like my boss's first name.

Two days after looking at the major mistake, I asked my boss if I can get the name changed. His response was "No, do you want to see how many diplomas have spelling errors?" I was fuming and I knew I would soon leave this dump.

The day after I told my boss I took his comments personally since my name has not changed in 28.5 years. I told him I am sure people mess up his name, he confirmed to me that on his University Diploma, his name was misspelled.

He got the name changed and I quit a week later. LINK
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Showing 31 - 34 of 34 Tales in "Management".